Frequently Asked Questions

A vintage green machine with the name 'Landis' on a silver nameplate, displayed in a workshop with a neon sign behind it reading 'Touch Cleaner'. The machine has black and silver parts, and is situated near a window and shelves with shoes.

  • We’re no Doctors office! (We do hear the name Dr. Sole pretty often….)

    No need for an appointment! Swing by any time we are open!

    If you’d like your footwear assessed before coming in, fill out this form!

  • No problem! If you cannot leave your footwear with us for more than a few days we have the option for you to “pre-book” your pick-up date. To pre-book, please follow these steps:

    1. Send us photos or come in with your footwear so we can determine the appropriate repair and cost and turnaround time.

    2. We can then write up your work order with all appropriate details

    3. pre-pay the repair charges in person or by phone and receive a Pre-Book ticket/number. There is a 20% non refundable portion in the event you decide to cancel the repair.

    4. drop shoes off 3-6 days before your estimated completion date

    5. collect your shoes on or after the scheduled completion date

      Please fill out this form and indicate the requested repairs so we can determine the price and let you know our current turnaround time!

  • We require all repairs to be fully pre-paid at drop off. When our customers have their repairs pre-paid, they generally will pick up their footwear on time. This will save us storage space and it will save us time, since we like repairing footwear much better then making "please pick up yer shoes" phone calls.

  • Yes, if you are a first time The Cobbler/ Northopedic client with orthopedic needs, you need to bring a prescription from a health professional. For a copy of the prescription please go to our Northopedic page.

    .Once you are in our system, this is no longer needed, unless your needs have changed. We like to get your orthopedic footwear modification right the first time, since your health is too important to "by guess and by golly".

  • To give you a correct assessment of your footwear repair needs and an accurate time and cost quote we will need to see your footwear 'live' in the shop. However, we can provide a reasonable estimate if you fill out this form. We are working on our telepathic assessment and repair skills, so far without much success

  • Many small repairs can be done while you wait in the store. Even larger repairs, when they are qualified 'emergencies', can be done while you wait. However, most repairs will take 2 to sometimes up to 10 business days to complete, depending on our workload and depending on the number of shoe repair elves on staff. And yes, we are still called the "Quick" Cobbler...

  • We are unable to answer the telephone during business hours when we are serving customers in the store. Sorry, but actual ‘live’ customers take priority over telephone calls. The message on our answering machine usually answers most questions (we designed it that way). If you still have a question, please leave us a detailed message. Ps. Just leaving your name and telephone number is not a ‘detailed’ message. For all we know you may be another telemarketer.

  • Yes, we do. Please read here.

  • If we find our original work or the material we used failed prematurely, we will re-repair at no charge any repair previously done by Quick Cobbler. The warranty period is one year. Some things are NOT covered under our warranty:

    • regular (and irregular) wear is not covered under our warranty

    • repairs not performed by Quick Cobbler are not covered under our warranty

    • Quick Cobbler repairs that have been re-repaired by other shoe repairers or by 'someone with skills' are not covered under our warranty.

  • You’ve come to the right place. Read and learn more here.

  • Certainly! Click here for more info.

  • Unfortunately, we are so busy with Shoe and Boots that we currently do not offer repairs on other leather goods. However, we have an internal list of shops that we trust, so if you want to email us an inquiry we can help you find the right place to get your item repaired!

  • We don’t sell any repair supplies or leather goods. We need every last bit to help serve our customers. However, we recommend these local retailers:

    Lonsdale Leather: https://lonsdaleleather.com/

    Tandy Leather: https://tandyleather.ca/

  • Our business hours are clearly posted on our front doors, on this website, on Facebook, Google and Yelp. Even our answering machine knows when we open and close. If you can't make it in during our business hours please email us or leave us a voice mail and we'll help you out. We really close at closing time because we'll get in trouble if we're late for dinner.